Refund policy
Returns and Refund Policy
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which it was received, unused, uninstalled and undamaged, with all supplied components and in its original packaging. You will also need to provide a receipt or other proof of purchase.
To request a return, contact HLD – Hard Line Designs at team@hardlinedesigns.com.au
Approved returns must be sent to:
HLD – Hard Line Designs
Unit 5, 8–18 Flame Trees Drive
Luscombe QLD 4207
Australia
Please do not return an item before contacting us. Items returned without prior approval may not be accepted.
Unless the item is faulty, damaged or incorrect, the customer is responsible for all return shipping costs. Original delivery charges are not refundable.
Order Cancellations and Manufacturing Charges
HLD bullbars are manufactured for specific vehicle models and may be supplied in an uncoated, powder-coated or painted finish. Once production has commenced, costs are incurred that may not be recoverable.
If you cancel your order after manufacturing has commenced, the following cancellation charges will apply:
- Uncoated or unfinished bullbar: 10% of the order value
- Powder-coated bullbar: 25% of the order value
- Painted bullbar: 50% of the order value
The applicable amount will be deducted from your refund.
Instead of forfeiting the deducted amount, you may choose to retain it as store credit with HLD – Hard Line Designs. This credit can be applied toward a future purchase. Store credit is not redeemable for cash and will not otherwise be refunded.
Any remaining refundable amount will be returned to your original payment method.
Exceptions and Non-returnable Items
Bullbars that have been installed, fitted, modified, drilled, damaged or used cannot be returned for a change of mind.
Custom-made products, specially modified products, custom paint colours and products manufactured outside our standard specifications may not be eligible for return. Please contact us before ordering if you have questions about whether a product is considered custom.
We do not accept change-of-mind returns on clearance or sale items. This does not affect any rights you may have where an item is faulty, damaged or not as described.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it is received.
Contact us immediately if your item is defective, damaged during delivery, missing components or different from what you ordered. Please provide photographs and any other information reasonably required so we can assess the issue and arrange an appropriate resolution.
Do not install or modify an item that appears to be damaged, defective or incorrect before contacting us.
Exchanges
To request an exchange, please contact us before returning your item.
Once the return has been accepted and inspected, you may place a separate order for the replacement product. Any price difference, manufacturing charges or additional shipping costs may apply.
Refunds
We will notify you once your returned item has been received and inspected and advise whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Any applicable cancellation, manufacturing, damage, missing-component or shipping charges will be deducted from the refund.
Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, contact us at team@hardlinedesigns.com.au